When a police station or cyber crime department refuses to act on a complaint, it can be extremely frustrating and frustrating. Many victims feel helpless, but the law offers many avenues to ensure accountability and justice. Understanding the entire process and systematically exercising your rights can make a big difference. This process starts by collecting all the necessary information and entering the documents of refusal of action.
1. Documentation Of The Initial Complaint – Why It Is Important And How To Do It Correctly
The first and most important step in any legal, cyber crime or police related matter is proper documentation of your initial complaint. Most cases fail or delay— not because the complainant is wrong, but because they have no concrete evidence that they actually contacted the authorities. Therefore, as soon as you file a complaint, your priority should be to prepare solid evidence that proves your efforts.
If you lodge your complaint with the police station or cyber crime cell, never go without written acknowledgment. It can also be in the form of Daily Diary (DD) entry number, General Diary (GD) number, copy of FIR, or signed and stamped photocopy of your application. If the officer refuses to give the receipt, insist politely and say, “As per procedure, I have the right to get acknowledgment of filing the complaint”. Please provide DD entry number or receive in writing.” If they still refuse, quietly record a video and verbally repeat your complaint with the date and time. This video itself becomes proof that you tried to file a complaint, but the acknowledgment was refused.
If a complaint is filed online, such as through the National Cybercrime Reporting Portal (www.cybercreme.gov.in) or the State Police e-portal, be sure to take a screenshot of every step, including:
- Submission form before clicking submit
- Final confirmation page
- Auto-generated complaint number or reference ID
- Confirmation email or SMS (if received)
Save these screenshots in multiple formats—one on your phone, on a computer, and better a cloud storage like Google Drive. If the portal does not provide confirmation immediately, take a screen recording that shows you have completed the process.
Also, always email yourself a copy of the complaint so that it is digitally marked with time. If possible, send the same complaint via email to the official email ID of the police station and write “Submit complaint for record – please acknowledge”.
To ensure strong legal support, send the same complaint to the Station House Officer (SHO) along with Acknowledgment Receipt (AD) through registered post or speed post. When the acknowledgment slip is signed and returned, put it in your file—this is solid postal proof that the authorities have received your complaint.
This bundle of evidence— copy of receipt, screenshot, email, postal receipts, video— constitutes the dossier of your complaint. This dossier can help you get your case to higher authorities, human rights bodies, vigilance departments, or even the courts. Without documents, your voice is just an accusation. With the documents, it becomes undisputed legal evidence.
2. Understand Your Rights – Legal Rights Before Proceeding
Before pursuing any complaint, it is important to know your legal rights, as most citizens lose not because of weak evidence, but because of lack of legal awareness. When you understand the law, you gain the confidence to speak out strongly, demand accountability, and challenge negligence without fear.
In India, under Section 154 of the Code of Criminal Procedure (CrPC), the police are legally obliged to file an FIR (First Information Report) for any complaint that alleges a cognizable offence – that is, fraud, cyber crime, physical assault, stalking, extortion, theft, or any offence that is committed in your life, Causes danger to property or honour. The police cannot refuse to register an FIR on grounds like “it does not fall within our jurisdiction”, “it is a civil case”, or “we will consider it later”.
If they refuse to file an FIR or simply submit a non-actionable NCR (non-cognizable report), you have the right to say:
“According to section 154 (3) of CrPC, if my FIR is not registered, I am entitled to refer the matter to senior police officers”. Please record my statement in writing, or I will have to file a written complaint to the Superintendent of Police
Furthermore, Articles 14 and 21 of the Indian Constitution protect your right to equality and the right to live life with dignity, that is, the state authorities cannot refuse to grant you legal relief.
Apart from FIR, you also have the right to:
- Get a copy of the FIR for free.
- If FIR is still under process, ask for diary entry number.
- If a complaint has been filed digitally, track it online.
- If the officer refuses to accept the complaint in person, file the complaint via registered post or email.
- Record audio or video of refusal, as Supreme Court decisions allow documentation of government employee misconduct.
If the police intimidate, threaten or humiliate you, you can cite Section 166A and Section 217 of the IPC, which make “intentional refusal to record information” and “negligence in duty” a criminal offence against the officer.
Once you understand these rights, your tone changes from asking for help to asserting legal rights. This is not aggression – this is responsible citizenship. When you speak on the basis of the law, the authorities think twice before ignoring you.
3. Communicating Your Complaint To Higher Police Officers – Step-By-Step Written Complaint Strategy
If the local police station or cyber crime unit is ignoring your complaint, you should not wait endlessly. The law explicitly provides for a hierarchical grievance redressal procedure so that your voice can reach a person with greater administrative power.
After the local police station, the next level is that of Superintendent of Police (SP) or Deputy Commissioner of Police (DCP) – depending on your district. If they do not listen to you, you can further communicate your complaint to the Inspector General (IG), Additional Director General (ADG), and Director General of Police (DGP).
How to redress grievances effectively:
✅ Step-by-step method:
1. Prepare a formal grievance redressal letter addressed to SP/DCP. This letter should clearly include the following points:
- Subject: “Redress of complaint due to police inaction – request for FIR under section 154 (3) of CrPC”
- Details of your original complaint – date, time, place, case summary.
- Proof of presentation – Attach copies of acknowledgement slips, screenshots or rejection videos.
- Name or position of officer, if known – mention “Constable X refused to file complaint” or “Duty officer verbally delayed action”.
- The consequences of inaction – mention financial loss, threat to security, continued harassment or mental trauma.
2. Send your complaint simultaneously through several means:
- Registered post with acknowledgement
- Speed post tracking receipt
- Official email ID of SP/DCP and CC to DGP office
- Online complaint portal if available (State Police Website/CPGRAMS/National Cyber Portal)
3. Visit the SP office in person with a printed copy, request a diary entry, and ask the PA (Personal Assistant) to stamp “Received”.
4. If no reply is received even within 7-10 days, send the same complaint to the following address:
- IG/ADG/DGP of your State
- State Ministry of Home Affairs (via email/postal)
- National Human Rights Commission (if harassment or negligence is serious)
5. For maximum effect, send copies to media organizations or RTI activists – without any defamatory claims. Just write “A matter of public interest – Request for transparency”.
When senior officials repeatedly see complaints filed in documents, they fear departmental scrutiny and usually direct local authorities to take immediate action. Persistence on the basis of documents always forces action to be taken.
4. Filing A Complaint In Internal Police Surveillance – Using Its Own System Against Negligence
Each police force has internal monitoring bodies specially created to investigate misconduct, corruption or negligence of police officers. These units have different names in the states:
- Vigilance department
- Internal affairs/business standards unit
- Police Complaints Authority (PCA)
- Lokayukta or Anti-Corruption Bureau (ACB)
If a police officer refuses to file an FIR, delays action, behaves rudely, or defends the accused, it is considered official misconduct – and you are entitled to file a complaint against that officer in person. Are entitled to.
How to file an internal monitoring complaint:
1. Draft a well-organized complaint with this title: “Complaint against police misconduct/negligence – request for internal investigation and disciplinary action”
2. Mention clearly:
- The name and designation of the officer (if known), or at least the name of the police station.
- Date and time of refusal/inactivity.
- Words or actions indicating negligence or intimidation.
- The impact of their refusal – security risks, financial loss, mental stress.
- Copies of evidence – videos, screenshots, acknowledgment slips.
3. Send this complaint to:
- DGP (Chief of Police)
- State Vigilance or Anti-Corruption Bureau
- Police Complaints Authority (PCA) – available in most states under Supreme Court directions
- National or State Human Rights Commission (if the harassment is serious)
4. Send together via registered post, email and online form to create multiple trials.
5. Write in bold letters:
“If no action is taken within 15 days, I shall be forced to approach the High Court seeking judicial intervention under Article 226.”
This one sentence shifts the risk away from you and onto them – because the authorities fear a court-backed investigation.
Why internal complaints work:
- Authorities hate departmental inquiries more than court cases.
- Disciplinary reports remain recorded in their service records, affecting their future promotions and postings.
- Once your complaint becomes part of an official vigilance record, higher-ups are forced to act – even if reluctantly.
5. Contact Government Or State-Level Cyber Cells – Accessing Specialized Digital Crime Units
When a local police station or district cyber crime unit fails to take action in case of online fraud, cyberstalking, identity theft, sexual exploitation, hacking or financial scam, the next effective step is to contact the state-level cyber crime cell. These specialized departments are equipped with trained cyber forensics teams, technical analysts and legal officers who understand digital evidence better than ordinary police officers.
Every state in India, such as Delhi, Maharashtra, Rajasthan, Karnataka, Tamil Nadu, Andhra Pradesh, etc. has an official State Cyber Cell office, usually located in the Police Headquarters or CID (Crime Investigation Department) building.
How to file a cyber complaint at state level:
1. Prepare a structured escalation file that includes:
- Cover letter entitled “Escalation of a cybercrime complaint – request for a state-level investigation”.
- Detailed description of the event – what happened, when, how, and who was involved (if known).
- All digital evidence, including screenshots, bank statements, chat logs, emails, social media links, call recordings, website URLs, transaction IDs, etc.
- Copies of previous complaints made to the local police or district cyber cell.
- Proof of inactivity, such as unanswered emails, acknowledgment slips, or messages that ignored the complaint.
2. Submit your complaint in several ways:
- Email to the official State Cyber Cell email (appears on the State Police website).
- Registered or addressed by speed post to “Superintendent of Police/Inspector General – Cyber Crime Cell, [name of State]”.
- Submit in person at Cyber Cell Headquarters (if possible).
3. Write clearly in your cover letter:
“According to the IT Act 2000 and Section 154 of CrPC, I request registration of FIR and forensic investigation. The inaction of the local police has endangered my security/caused economic harm/given criminals the chance to continue illegal activities.”
4. If you are applying physically, request an acknowledgement via email or stamped receipt.
5. Follow-up regularly via phone or email. Cyber cells maintain tracking logs, so when they see multiple follow-ups, they either initiate a direct investigation or give strict instructions to the local police to take immediate action.
Why cybercells work better than local police:
- They also have jurisdiction beyond districts, which is useful in cases involving interstate fraud.
- They have direct contacts with digital tracking tools, IP tracing access, and telecommunications and banking compliance teams.
- They are monitored by the Home Department, so complaints cannot be easily suppressed.
Thus, accessing cyber cells creates digital accountability, where traditional police used to hesitate.
6. File A Complaint With Higher Government Officials
If local and state-level officials fail to take action, you are not helpless. The law allows you to directly contact central/federal level officials, who have administrative power over the entire law enforcement apparatus.
In India, the ways to resolve these higher level complaints are as follows:
- Ministry of Home Affairs (MHA), Government of India
- Central Bureau of Investigation (CBI)
- National cybercrime reporting portal (cybercrime.gov.in)
- Central Vigilance Commission (if corruption is suspected)
- National Human Rights Commission (if police misconduct is involved)
- How to draft a federal-level complaint
Prepare a comprehensive document entitled “Request for Central Intervention – Complaint of Cyber Fraud Pending Despite Local Police Inaction and Repeated Efforts”.
This document should include the following:
- Your original complaint containing a clear description of the fraud or offence.
- Chronological list of all previous complaints – dates when you contacted local police, SP, cyber cell etc.
- Evidence of negligence or denial – acknowledgment slips, screenshots, emails, videos of denial.
- Evidence of crime – chats, payment receipts, transaction records, links etc.
- Final request stating: “I request that this matter be taken up either directly by the CBI/Cyber Bureau or that strict instructions be given to the concerned state police to take immediate action”
Complaint submission methods:
- Email to the home ministry (publicly available on mha.gov.in and pgportal.gov.in).
- Registered mail to Home Secretary, North Block, New Delhi.
- Online complaint portals (PGPortal/CPGRAMS) where central authorities are mandated to respond within certain timeframes.
- Formal complaint to CBI office – CBI accepts written complaints involving large-scale fraud or criminal negligence by officers.
Why it works:
Central agencies cannot ignore written and documented complaints with clear evidence. If they discover the negligence of local authorities, they issue “instructional orders” to state-level authorities. These orders force the district police to reopen cases immediately for fear of departmental consequences.
When your complaint reaches the federal command, you become a complainant supported by the authority of the central government from a citizen asking for help. This changes everything.
7. Legal action through the courts:
If administrative measures fail, legal measures through the judiciary are most effective. There are many ways to do this:
Filing of writ petition:
When all measures at administrative and police level fail, a citizen can directly approach the High Court or the Supreme Court by filing a writ petition under Article 226 (High Court) or Article 32 (Supreme Court) of the Indian Constitution. One of the most powerful writs available is mandamus, which legally obliges a public authority to perform its duty when it fails to act. The writ petition is not just a complaint – it is a constitutional challenge stating that your fundamental rights to justice, equality or security have been violated due to police negligence or government inaction.
To file a writ, you must prepare a petition detailing your original complaint, listing all attempts to convey it to the authorities, and attaching proof of inaction such as emails, acknowledgment receipts, and communication records. The petition must explicitly request a specific order, such as “direct the police department to file an FIR and conduct an investigation within a certain time frame” Once the case is admitted, the court issues a notice to the authorities, and the authorities are legally obliged to respond, otherwise risking contempt of court. Writ petitions often result in prompt action as the courts take non-performance of duty very seriously.
Public Interest Litigation (PIL):
A Public Interest Litigation (PIL) is filed when the problem you are facing is not only personal but also affects a wider community or reflects the systemic negligence of the authorities. Examples include large-scale online scam networks, police failure to process women’s safety complaints, corruption in cyber departments, or repeated debunking of citizen reports. An affected citizen or any public welfare person can also file a PIL in the High Court or the Supreme Court, which means you do not need to be a direct victim to express concern.
The process involves drafting a structured petition that outlines how the inaction or negligence of the authorities is harming society at large. You will need to attach previous individual complaints, RTI responses, news articles or government reports to prove that the issue is not isolated. Unlike individual cases, PILs are not only aimed at achieving justice in a single case, but also policy reforms, guidelines, monitoring committees, or time-frame-based action plans by the court. Courts have earlier also intervened through PILs to order a CBI investigation, shut down scam networks, discipline police officers and provide direct compensation to victims. A well-crafted public interest litigation can turn a private conflict into public accountability.
Civil suit for negligence or damages:
If the police or government’s inaction has caused financial loss, mental trauma, reputation injury, or security threats, you can take legal action not only against accused criminals, but also against negligent officers themselves. This is done through a civil suit for negligence or damages. In this process, you file a lawsuit in a civil court (district or high court) claiming that the authorities had a legal duty to provide protection or take action, but that their failure caused directly measurable damage.
To be successful in such a case, it is necessary to prove three elements: (1) the duty of care existed – that is, the police were obliged to act; (2) they violated that duty by ignoring or wrongly disposing of the complaint; (3) their negligence caused actual loss or suffering. Evidence such as ignored complaints, denied FIRs, financial transaction records, or psychiatric reports (in case of emotional distress) strengthens your claim. This type of litigation puts pressure on the authorities financially and morally, as the courts can order them to pay compensation with government funds. This is a powerful reminder that inaction is not only immoral – it can also be legally and financially punishable.
8. Contact The Human Rights Commission Or The Ombudsman – When Police Inaction Becomes A Violation Of Fundamental Rights
When law enforcement agencies ignore your complaint, refuse to file an FIR, or delay action, they are not only neglecting their duty – but they are also violating your fundamental rights, especially the right to equality (Article 14), the right to life and personal liberty (Article 21), And are violating the right to protect the law. In such situations, you can contact the State Human Rights Commission (SHRC) or the National Human Rights Commission (NHRC). These bodies have been set up specifically to hold government officials accountable for negligence, harassment or denial of justice.
How to lodge a complaint with NHRC/SHRC or the Ombudsman:
1. Draft a structured complaint entitled: “Fundamental rights violations due to police inaction – request for immediate investigation and intervention”
2. Include in:
- Your personal details, contact information and identity proof.
- Sequence of events – date of offence, date of first contact by police, names of officers, attempts made.
- Proof of negligence – screenshots, audio/video recordings of refusals, postal acknowledgements, ignored emails.
- Description of impact – mental stress, financial loss, threat to life/security.
3. Submit via:
- NHRC’s online complaints portal (https://hrrc.nic.in or corresponding state portal)
- By registered post at the Commission Office
- Submit by email (if permitted by the State Commission)
4. Make a clear request for specific action, such as:
- “Instruct the concerned Superintendent of Police/Commissioner to take action within the stipulated time”
- “Initiate departmental inquiry against negligent officer”
- “Recommend compensation or protection.”
5. After submission, you will receive a case number, which will have to be carefully saved. You can track progress online or through RTI.
Human rights commissions cannot punish the police directly, but they have broad moral and administrative powers. Their recommendations are recorded and sent to the Chief Secretary, Director General of Police and even ministries. A notice from the National Human Rights Commission or the State Human Rights Commission often forces the police to reopen your complaint immediately to avoid embarrassment or disciplinary action. In serious cases, the commissions order compensation or recommend suits against officials.
Thus, your personal fight turns into a constitutional complaint when approaching human rights bodies, forcing the system to respond.
9. Use Media And Public Support Carefully – Change Silence To Public Pressure
When official mediums move slowly, the media becomes a powerful amplifier of truth. There are countless examples in Indian history where victims were ignored until the media exposed their struggle – after which authorities scrambled to take action. Whether it’s financial fraud, cybercrime, stalking or police negligence, coming out publicly can fix accountability. However, media use must be strategic, not negligent.
Safe and effective ways to use media:
1. Start with local journalists or digital crime reporters.
- Identify trusted journalists who actively cover stories involving fraud or justice.
- If security is a concern, contact them via email or social media DM, sharing a well-written summary and proof, without revealing the full identity.
2. Use anonymous or blurred identification formats.
- If reporting could put you at risk, ask media outlets to hide your face or name.
3. Use social media wisely.
- Posting your story on Twitter, LinkedIn or Instagram with tagged executives like @CPDelhi, @CyberDost, @HMOIndia can elicit public reactions or official answers.
- Always stick to the facts, until proven, avoid calling a person a “criminal” – otherwise you may face defamation lawsuits.
4. Contact YouTube’s legal or cyber awareness channels.
- Many creators specialize in the stories of scandal victims and educational justice campaigns. They can make your issue viral without revealing your identity.
5. Involve non-governmental organizations and advocacy groups.
- Contact women’s commissions, cyber law advocacy groups, anti-fraud non-governmental organizations – they often coordinate media exposure with legal protection.
Media is not just noise – it is public documentation. A newspaper article or viral social post becomes evidence of public concern, making it difficult for authorities to dismiss your case. But always remember that exposure is strength if done carefully.
10. Protect Yourself And The Evidence – Safety Is Paramount When Fighting The System
When seeking justice, many victims focus only on legal action and forget about their safety, which can be dangerous – especially when powerful criminals or corrupt officials are involved. Therefore, self-protection and preservation of evidence must go hand in hand with legal action.
How to protect yourself during the legal process:
1. Do not confront the accused or corrupt officials directly.
- Avoid angry phone calls, arguments or threats. Everything must be dealt with through written communication for the sake of security and legal validity.
2. Keep all evidence backed up in multiple places.
- Store complaint files, recordings, chats and documents in:
⁇ Cloud Storage (Google Drive/OneDrive)
⁇ External USB/Hard Drive
⁇ Encrypted folder on your phone or email
- If the evidence is destroyed, the whole case fails – so keep it backed up like a legal insurance policy.
3. Notify trusted family or friends.
- Share case details, evidence location, police station names and status of progress with at least two trusted persons. If something happens, they can continue your fight.
4. Use encrypted communications for sensitive reporting.
- If you’re communicating with journalists or lawyers, use Signal, ProtonMail or WhatsApp with disappearing messages.
5. Seek whistleblower or witness protection if threatened.
- India has the Whistleblower Protection Act, 2014, and some states have witness protection schemes. Enter a request saying:
“Since I’m exposing criminal negligence/corruption, I fear retaliation and I want protection.”
6. Keep a daily logbook.
- Keep a date-wise record of calls, submissions, follow-ups and threats received. If threatened, it becomes evidence in court.
Don’t be a silent victim despite being a loud complainant. Justice is important – but it is even more important to remain alive, safe, and strong while achieving it.
11. Get Legal Representation – Turn Your Strengths Into Strategies
While individuals can lodge complaints themselves, the legal regime is complex and authorities take matters more seriously when supported by legal professionals. Therefore, hiring or consulting a competent lawyer—experienced in police accountability, cybercrime law or constitutional litigation— can dramatically increase your chances of success.
A lawyer not only represents you in court, but also strategically guides your entire process. They help you formulate accurate and legally sound complaints, ensuring that no technical errors or emotional terminology weaken your submission. When contacting higher officials such as the Superintendent of Police, Cyber Cell Chief, Human Rights Commission or the Ministry, a lawyer’s signature on your complaint gives importance to it and indicates that the case will not be easily ignored.
What a good lawyer can do for you:
- Preparing legal notices, representations, FIR applications, or Section 156 (3) CrPC applications that oblige police to register your case.
- Prepare and file writ petitions to the high court using Article 226 to legally compel police or government officials to act.
- Guide you about acceptable evidentiary standards – whether they’re digital records (emails, screenshots, IP logs) or physical proofs.
- Ensure that cyberforensic procedures are followed correctly so that evidence remains legally valid when presented in court.
- Protect you from counter-accusations or retaliation, especially if powerful individuals or officials are involved.
How to choose the right lawyer:
- Look for expert lawyers – not general practitioners. Look for experienced professionals in cybercrime or criminal writ litigation.
- Check past case histories, reviews and bar association membership.
- Ask if they’ve handled cases against police inaction – if so, they understand how bureaucratic resistance works.
- Avoid lawyers who are in a hurry to compromise or prevent the case from escalating. A good lawyer empowers you, does not silence you.
Investing in legal aid is not a sign of weakness — it is a declaration that you will not be dismissed or molested. With the right lawyer, your fight changes from an emotional struggle to a systematic legal war.
12. Perseverance And Follow-Up – The Ultimate Weapon Breaking Resistance
One of the most common strategies used by authorities is delay. They rarely refuse directly—they ignore, avoid, or go on indefinitely saying “we’re checking it out”, hoping that citizens will eventually give up. This is why perseverance is the most powerful means of justice. Every escalation method works only if followed consistently.
How to maintain strong follow-up pressure:
1. Set individual deadlines
After each submission (complaint, email, legal notice), wait for a reasonable period—usually 7 to 15 days. If no action is taken, send a reminder mentioning your previous submission and acknowledgment number.
2. Always follow up in writing
Avoid verbal conversations that cannot be detected. Send email, registered post or WhatsApp messages with delivery receipts. Each follow-up should start as follows:
“It’s follow-up to my date __’s complaint, to which I haven’t received a reply…”
3. Keep follow-up logbooks.
List the following in an Excel sheet or notebook:
Date Authority Contact Method (email/postal/visit) Feedback Received Next Action
4. This time frame later becomes strong evidence to prove long-term negligence in court or commissions.
5. File a complaint every 30 days without fail.
If local police ignores you → contact SP → then cyber cell → then DGP → then commission → then court. Persistence shows seriousness, and bureaucrats fear frequent complainers more than aggressive complainers.
6. Don’t let emotional fatigue get in your way.
Sometimes, the system tests your patience, hoping that you will back down. Remember: Officers take action only when they feel accountability is necessary. Every reminder, every escalation, every document you keep under control creates pressure.
Perseverance is not just effort—it is proof of determination. When you pursue arrangements with consistent calm, documents and legally structured follow-up, even the most reluctant officials are forced to yield.
By systematically following this procedure—from initial documentation, moving up the police hierarchy, contacting monitoring bodies, state and central authorities, to legal and judicial remedies—you ensure that your complaint cannot be easily ignored. Each step is based on the previous step, creating a strong, evidence-backed case for accountability. While it can be time-consuming and emotionally draining, following this structured approach maximizes the likelihood of action, protects your rights, and establishes a clear record in terms of future challenges.
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