Nodal Cyber Cell Officers are designated officers in government departments, law enforcement agencies and other public sector organisations, who act as the primary point of contact for all cyber-related matters. Their main responsibility is to ensure seamless interface between their respective organisation and cyber crime investigation units, including district cyber cells, state cyber crime departments and central cyber crime authorities. These officers are responsible for receiving, processing and escalating complaints related to cyber crimes such as hacking, phishing, online fraud, identity theft, social media abuse, ransomware attacks and other forms of digital crime. They are entrusted with the task of coordinating preventive, investigative and remedial measures, to ensure that cyber complaints are resolved promptly and efficiently. Apart from handling incoming cyber crime reports, nodal cyber cell officers also serve as a bridge to spread awareness about cyber security practices within their organisation and to the public. Their role often involves training employees, providing guidance on safe online behavior, updating protocols for secure information management, and ensuring compliance with legal and regulatory frameworks related to cybersecurity. They serve as an official point of contact for both victims and investigating officers, thereby playing a vital role in mitigating cyber risks and enhancing digital security within their operational jurisdiction.
On the other hand, Grievance Officers are appointed to manage and resolve complaints and grievances lodged by citizens, employees, or stakeholders against an organization or its services. Their primary role is to serve as a formal channel to address concerns in a fair, transparent, and timely manner. Grievance Officers ensure that complaints are acknowledged, documented, and acted upon in accordance with established procedures and statutory regulations. They investigate the issues raised, coordinate with relevant departments or personnel, and provide appropriate resolution while maintaining fairness and accountability. These officers play a vital role in improving organizational transparency, ensuring accountability, and maintaining trust between the organization and its constituents. Grievance officers also monitor complaint trends, identify systemic issues, and recommend corrective measures to prevent recurrence. They may maintain records of all complaints, report regularly to higher authorities, and ensure that follow-up action is completed effectively. Their work is integral to promoting a culture of accountability, fairness, and continuous improvement within organizations, thereby enhancing overall governance, customer satisfaction, and institutional credibility.
1.Andaman & Nicobar
- Cyber Cell Nodal Officer: Jitendra Kumar Meena, IPS – SSP (CID) – and@nic.in
- Cyber Cell Grievance Officer: Sindhu Pillai A, IPS – DIGP (International) – 03192-232334 – and@nic.in
2. Andhra Pradesh
- Cyber Cell Nodal Officer: Krishna Prasanna Kumari – Superintendent of Police – cybercrimes1930@cid.appolice.gov.in
- Cyber Cell Grievance Officer: SP Cyber Crime, CID – Superintendent of Police – 8331043255 – cybercrimes-cid@ap.gov.in
3. Arunachal Pradesh
- Cyber Cell Nodal Officer: Rohit Rajbir Singh, IPS – SP (Crime & SIT) – spsit@arupol.nic.in
- Cyber Cell Grievance Officer: Take Ringu, IPS – IGP (Crime) – 9436040703 – takeringu@ips.gov.in
4. Assam
- Cyber Cell Nodal Officer: Indrani Barua, IPS – DIGP – digp-cid@assampolice.gov.in
- Cyber Cell Grievance Officer: Debraj Upadhyay, IPS – IGP, CID – 0361-2521618 – igp-cid@assampolice.gov.in
5. Bihar
- Cyber Cell Nodal Officer: Sushil Kumar, IPS – SP – cybercell-bih@nic.in
- Cyber Cell Grievance Officer: Rajesh Tripathi – SSP – 0612-2238098 – cybercell-bih@nic.in
6. Chandigarh
- Cyber Cell Nodal Officer: Geetanjali Khandelwal, IPS – SP (Cyber Crime) – chd@nic.in
- Cyber Cell Grievance Officer: Raj Kumar Singh, IPS – IGP-UT – 0172-2700056 – dig-chd@nic.in
7. Chhattisgarh
- Cyber Cell Nodal Officer: Kavi Gupta – AIG – aigtech-phq.cg@gov.in
- Cyber Cell Grievance Officer: Girija Shankar Jaiswal – DIG (Technical Services) – 0771-2511989 – ips@gov.in
8. Dadra & Nagar Haveli and Daman & Diu
- Cyber Cell Nodal Officer: Amit Sharma, IPS – SP – phq-dd@nic.in
- Cyber Cell Grievance Officer: Vikramjit Singh, IPS – DIGP – 0260-2220140 – digp-daman-dd@nic.in
9. Delhi
- Cyber Cell Nodal Officer: Hemant Tiwari, IPS – DCP/IFSO – delhi@delhipolice.gov.in
- Cyber Cell Grievance Officer: Rajnish Gupta, IPS – Joint CP, IFSO Special Cell – 011-20892633 – ifsosplcell@delhipolice.gov.in
10. Goa
- Cyber Cell Nodal Officer: Nidin Valsan, IPS – SP (Cyber Crime) – spcyber@goapolice.gov.in
- Cyber Cell Grievance Officer: Paramaditya – DIGP – 0832-2420883 – digpgoa@goapolice.gov.in
11. Gujarat
- Cyber Cell Nodal Officer: Dharmendra Sharma – SP – cc-cid@gujarat.gov.in
- Cyber Cell Grievance Officer: SG Trivedi – IGP – 079-23250798 – cc-cid@gujarat.gov.in
12. Haryana
- Cyber Cell Nodal Officer: Amit Dahiya, HPS – SP (Cyber) – dspscbggn@gmail.com
- Cyber Cell Grievance Officer: Hamid Akhtar, IPS – DIG SCB-I – 0172-2524058 – sp-cybercrimephq.pol@hry.gov.in
13. Himachal Pradesh
- Cyber Cell Nodal Officer: Mohit Chawla, IPS – DIG – dig-cybercr-hp@nic.in
- Cyber Cell Grievance Officer: DK Choudhary – DIGP/Crime – 0177-2620331 – adgp-cid-hp@nic.in
14. Jammu & Kashmir
- Cyber Cell Nodal Officer: Arun Kumar Choudhary – SPL. DGP – igcrime-jk@nic.in
- Cyber Cell Grievance Officer: RR Swan – DGP – 0191-25822926 – adgpcidjk@jkpolice.gov.in
15. Jharkhand
- Cyber Cell Nodal Officer: Anuranjan Kispota – SP Cyber Crime, CID – cyberps@jhpolice.gov.in
- Cyber Cell Grievance Officer: SP Cyber Crime, CID – 0651-2220060 – cyberps@jhpolice.gov.in
16. Karnataka
- Cyber Cell Nodal Officer: Ravishankar K – SP, CT&R, CID – cybercrimenodal@ksp.gov.in
- Cyber Cell Grievance Officer: Shantanu Sinha, IPS – DIG, Cyber Crime, Narcotics, CID – 080-22942475 – spctrcid@ksp.gov.in
17. Kerala
- Cyber Cell Nodal Officer: Hari Shankar, IPS – SP – pol@kerala.gov.in
- Cyber Cell Grievance Officer: H. Venkatesh, IPS – ADGP – 0471-2300042 – pol@kerala.gov.in
18. Ladakh
- Cyber Cell Nodal Officer: Farhan Jahanzeb Naqash – SP IT PHQ – itsec-phq@police.ladakh.gov.in
- Cyber Cell Grievance Officer: Deepak Digra, JKPS – SP (AIG CIV PHQ) – 9541902324 – aig-civl@police.ladakh.gov.in
19. Lakshadweep
- Cyber Cell Nodal Officer: Prakash Kumar Singh, DANIPS – DSP (HQ) – cctns-lk@nic.in
- Cyber Cell Grievance Officer: Hareshwar V Swamy, IPS – SP (L&O) – 04896-262258 – lak-sop@nic.in
20. Madhya Pradesh
- Cyber Cell Nodal Officer: Mohammad Yusuf Qureshi, IPS – DIG Cyber – mpcyberpolice@mppolice.gov.in
- Cyber Cell Grievance Officer: Yogesh Deshmukh – ADG, State Cyber Police – 0755-2770248 – adg-cybercell@mppolice.gov.in
21. Maharashtra
- Cyber Cell Nodal Officer: Yashasvi Yadav – Special IGP – cbr-mah@gov.in
- Cyber Cell Grievance Officer: Sanjay Vilas Shintre – SP – 022-22160080 – cbr-mah@gov.in
22. Manipur
- Cyber Cell Nodal Officer: N. John – SP – sp-cybercrime.mn@manipur.gov.in
- Cyber Cell Grievance Officer: Ningshem Vorngam – DIGP (Int) – 0385-2444888 – ncrp@gmail.com
23. Meghalaya
- Cyber Cell Nodal Officer: Nina Rabha, MPS – DSP, ACB/CCW – ccw-meg@gov.in
- Cyber Cell Grievance Officer: Pankaj Kumar Rasgania, IPS – SP (Cyber), PHQ – 9402519391 – ccw-meg@gov.in
24. Mizoram
- Cyber Cell Nodal Officer: Lalhuliana Fanai – DIG (CID) – cidcrime-mz@nic.in
- Cyber Cell Grievance Officer: Devesh Chandra Shrivastava, IPS – DGP – 0389-2334682 – polmizo@rediffmail.com
25. Nagaland
- Cyber Cell Nodal Officer: Vikram M Khalte, IPS – IGP (CID) – igpcrime-ngl@nic.in
- Cyber Cell Grievance Officer: Sandeep M. Tamgadge, IPS – ADGP (L&O) – 6009308003 – ngl@gov.in
26. Odisha
- Cyber Cell Nodal Officer: Shefin Ahmed K, IPS – IGP, CID CB – igp2-cidcb@odishapolice.gov.in
- Cyber Cell Grievance Officer: Arun Bothra, IPS – ADGP – 0674-2913100 – orpol@nic.in
27. Puducherry
- Cyber Cell Nodal Officer: Narra Chaitanya, IPS – SSP (Traffic) – ssptraffic@py.gov.in
- Cyber Cell Grievance Officer: Dr. VJ Chandran – IGP – 0413-2231313 – igp@py.gov.in
28. Punjab
- Cyber Cell Nodal Officer: Jashandeep Singh Gill – SP – aigcc@punjabpolice.gov.in
- Cyber Cell Grievance Officer: PK Sinha, IPS – ADGP, Cyber Crime – 0172-2226258 – cyber.c.police@punjabpolice.gov.in
29. Rajasthan
- Cyber Cell Nodal Officer: Shantanu Kumar Singh – SP – cybercrime@rajpolice.gov.in
- Cyber Cell Grievance Officer: Sharat Kaviraj – IGP – 0141-2821741 – cybercrime@rajpolice.gov.in
30. Sikkim
- Cyber Cell Nodal Officer: Kunzang Dorjee Shangdarpa – DIGP – spcid@sikkimpolice.nic.in
- Cyber Cell Grievance Officer: Abhishek Dahal – Police Inspector, CID – 8695622134 – cybercrime666sk@gmail.com
31. Tamil Nadu
- Cyber Cell Nodal Officer: M. Kingshlin – SP – sp2cwc@gmail.com
- Cyber Cell Complaint Officer: D. Ashok Kumar – SP (Other Cyber Crimes) – 044-29580300 – sp1-ccdtnpolice@gov.in
32. Telangana
- Cyber Cell Nodal Officer: Devender Singh – SP Cyber Crimes, TSCSB – spoperations-csb-ts@tspolice.gov.in
- Cyber Cell Complaint Officer: Shikha Goyal, IPS – Director, TSCSB – 040-29320049 – director-tscsb@tspolice.gov.in
33. Tripura
- Cyber Cell Nodal Officer: Mihir Lal Das, TPS – SP – spcybercrime@tripurapolice.nic.in
- Cyber Cell Complaint Officer: Sudeshna Bhattacharya, TPS – SP (SCRB) – 0381-2376979 – spscrb@tripurapolice.nic.in
34. Uttarakhand
- Cyber Cell Nodal Officer: P. Renuka Devi, IPS – DIG – spstf-uk@nic.in
- Complaint Officer: Ayush Agarwal – SSP, STF – 0135-2655900 – spstf-uk@nic.in
35. Uttar Pradesh
- Cyber Cell Nodal Officer: Rajesh Kumar Yadav – SP – sp-cyber.lu@up.gov.in
- Complaint Officer: Binod Kumar Singh – ADG – 0522-2390538 – adg-cybercrime.lu@up.gov.in
36. West Bengal
- Cyber Cell Nodal Officer: Amitkumar B. Rathore, IPS – DIG-I, Cyber Crime Wing – ccwwb-ncrp@policewb.gov.in
- Cyber Cell Complaint Officer: Sanjay Singh, IPS – DG & IGP, Cyber Crime Wing – 033-23248072 – ccwwb-ncrp@policewb.gov.in
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