The history of Artificial Intelligence in India began with Artificial Intelligence technology and the evolution of intelligent bots stores began using messaging chat bots to enable customers to interact conversationally. The second stage was when messaging bots evolved to become voice-enabled, hence giving rise to the voice bot evolution that we are seeing today. This voice technology innovation was brought to life in 1962 at the Seattle Worlds when IBM released an announcement with a machine called the “Shoebox” that would carry out math calculations. This technology has progressed by leaps and bounds with the innovation of voice assistants with the best of breed generation entities in 2011, Google Now in 2011; Microsoft Cortana in 2014; in 2014, Amazon Alexa, and Google Assistant in 2016.
It is expected that there will be a huge growth in the field of voice-assisted assistants, it is projected at 1.83 billion through 2025. As for putting voice commands into our phones, this feature was brought in through Google’s voice search software for mobile phones in the year 2008 and through the introduction of Apple’s SIRI in the year 2011. In addition, the use of voice commands for composing messages and mails and even simple search operations grew rapidly. Hence the voice-recognition software that repeated our commands word for word to perform the required action.
Artificial Intelligence in India
The Indian economy is rapidly changing due to Artificial Intelligence (AI), which is revolutionizing traditional management techniques. The rapidly growing AI industry is expected to be a job-creating engine. Currently, there are 400 start-ups working on the AI and machine learning domain. In India, during 2016, about $150 million is invested in the AI sector by private players alone and the number is growing. This huge potential for job creation demonstrates the important role artificial intelligence (AI) can play in meeting employment needs and promoting economic growth in the nation. The National Strategy on Artificial Intelligence and AI for India are just two major initiatives that the Indian government has launched in support of reflecting the country’s dedication to advancing the sector.
In India, the impact of AI can already be seen across a wide range of organizations and industries. Businesses are using AI to improve operations across all industries, including the financial industry, retail, and manufacturing. In addition, Indian retailers are using AI to improve supply chains, personalize recommendations, and ensure maximum efficiency. AI is also being used by Indian manufacturers to enhance quality control standards and boost cost effectiveness, demonstrating the many benefits AI can provide. Indian banks are using AI to strengthen fraud detection systems and improve customer service, providing a more secure and seamless experience.
AI – Transforming Banking in India
The growth of Artificial Intelligence (AI) in the Indian banking sector has not been rapid but evolutionary. AI-powered solutions have recently been adopted by Indian banks as a way of trying to improve operational efficiency, customer service and fraud detection. The expansion in big data and technology in the digital space has been one of the main driving agents in the growth of AI in the Indian banking sector. Indian banks are under the purview of huge volumes of data, which they can use and make their business decisions and set AI-powered options. The Reserve Bank of India or the Central Bank of India regulates all Indian banks’ implementation of new technology. RBI has been pragmatic in pushing the new application of technology in all Indian banks through regulation. RBI’s active push to adopt new technology has not been restricted to just creating policy frameworks. India has become one of the global FinTech hubs. In India, most progressive banks like ICICI Bank, Axis Bank and HDFC Bank have steadily moved into FinTech. SBI unveiled Bank Chain in 2017, a 30+ member consortium led by SBI comprising banks, NBFCSs and National Payments Corporation of India (NPCI), an institution formed by Indian banks to facilitate retail payments. Bank Chain is a group of banks to investigate, design and deploy blockchain technology solutions. Bank Chain is partnered with Pune-based start-up Prime Chain Technologies to develop these solutions.
AI Applications in Indian Banking Sector
Some of these technologies are biometric fraud detection technologies, AI bots, and electronic payments. They are some of the technologies by which they serve customers perfectly. Some of these technologies belong to the artificial intelligence type, and some of them are but not limited to machine learning, natural language processing, expert systems, vision, speech, planning, and robotics. The applications of AI banking in Indian banks are:
• Chatbots: Chatbots are one of the most common uses of AI in companies. Chatbots offer a high return on investment in terms of cost savings. Fund transfers, access to mini statements, balance enquiries are the most common tasks that can be managed by chatbots in an efficient manner. Hence, the burden of call centres and other channels such as online banking is minimized.
• Mobile Wallets: Artificial Intelligence Mobile Wallets are to be used for payment of bus fare, taxi fare, event fare, movie fare, utility bill payments Artificial Intelligence Mobile Wallets
• Robo Advice: Robo advice is among the problems in the financial services sector. According to the data supplied by the user, a robo-advisor will attempt to learn the financial status of its consumers. The robo-advisor will be able to offer appropriate investment advice in a certain band of products for the individual product or stock, based on this analysis and client objectives.
• Cybersecurity: By studying the history of past attacks and establishing indicators to spot and avoid attacks, artificial intelligence (AI) can significantly improve the efficiency of cybersecurity systems. Not only can AI spot outside attacks, but it also tracks internal attacks or intrusions and suggests remedial procedures to avoid information theft or misuse.
Read Also:
- Implementation Of AI In Banking Sector
- Opportunities Of Artificial Intelligence (AI) In Indian Banking Sector
- Impact of Artificial Intelligence (AI) In Banking
- Disadvantages And Challenges Of Artificial Intelligence (AI) In Banking
- Role Of Artificial Intelligence (AI) In The Banking Sector
- Artificial Intelligence In Indian Banking Sector: An Overview
- Impact Of Artificial Intelligence (AI) On Global Employment
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